CQC’s new programme of inspections of England based GP practices focuses on rating according to whether they are safe, effective, caring, responsive and well led. Inspectors rated Trowbridge Surgery “Good” for being well led and responsive to people’s needs.
Professor Steve Field, Chief Inspector of General Practice said “We carried out an announced comprehensive inspection at the Trowbridge Surgery on 14 January 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
- Risks to patients were assessed and well managed.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- Patients said they found it easy to make an appointment and that there was continuity of care, with urgent appointments available the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of and complied with the requirements of the Duty of Candour.
We saw one area of outstanding practice:
In 2013 the practice had achieved a Royal College of GPs quality practice award. At that time it was one of only twelve practices in London that had earned this award, which recognises the commitment of the practice and its staff to providing high quality care to patients.”