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Accessible Information Standard Policy

The Accessible Information Standard is a new law to make sure that people who have a disability, impairment or sensory loss are given information they can easily read or understand.

The Accessible Information Standard tells NHS and adult social care organisations they must make sure people get information in different formats such as:

  • easy read
  • braille
  • advocate
  • British Sign Language (BSL)
  • large print
  • or email

If you or someone you care for has a disability or a communication requirement, please speak to the receptionist or clinicians so we can help provide you with the help and care you deserve from us. Charities including Action on hearing Loss, CHANGE, Sense and Royal National Institute of Blind People and RNIB will also be able to provide further support.

For more information, please visit the Accessible Information Standard section of the NHS England Website.

Trowbridge Surgery: Good CQC Rating


CQC’s new programme of inspections of England based GP practices focuses on rating according to whether they are safe, effective, caring, responsive and well led. Inspectors rated Trowbridge Surgery “Good” for being well led and responsive to people’s needs.

Professor Steve Field, Chief Inspector of General Practice said “We carried out an announced comprehensive inspection at the Trowbridge Surgery on 14 January 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

We saw one area of outstanding practice:

In 2013 the practice had achieved a Royal College of GPs quality practice award. At that time it was one of only twelve practices in London that had earned this award, which recognises the commitment of the practice and its staff to providing high quality care to patients.”

 

Phone Lines Down – Friday 11 March 2016 – 8am

Dear Patients,

Our phone lines have been down since 8am this morning and we have reported this to our telephony provider. The technical support team is looking into this and we will update you as soon as we are aware of any change.

In the meanwhile, you can continue to use the Message My GP using Patient Access online services or alternatively please visit the surgery if you need to access our services, and please accept our apologies for any inconvenience caused.

All patients registered at this practice now have a Named Accountable GP

Building on the 2014-2015 GP contractual agreement to provide a Named Accountable GP for patients aged 75 and over, this requirement has now been extended to all patients including children from 1st June 2015.

All registered patients at this practice have now been allocated a Named Accountable GP. New patients joining the surgery will be advised of their Accountable GP at the point of registration. If you do not know who your named GP is, please ask a member of our reception team.

Find out more…

Suffering from Hay Fever? View our latest advice and self help!

Hay fever is a common allergic condition.

Symptoms of hay fever include:

  • sneezing
  • a runny nose
  • itchy eyes

The symptoms of hay fever are caused when a person has an allergic reaction to pollen.

Pollen is a fine powder released by plants as part of their reproductive cycle. Pollen contains proteins that can cause the nose, eyes, throat and sinuses (small air-filled cavities behind your cheekbones and forehead) to become swollen, irritated and inflamed.

There is currently no cure for hay fever but most people are able to relieve symptoms with treatment. Treatment options for hay fever include antihistamines, which can help prevent an allergic reaction from happening and corticosteroids (steroids), which help reduce levels of inflammation and swelling. Many Hay Fever symptoms can be controlled with over-the-counter medication at your pharmacist.

Need Advice Now?

Use our Hay Fever Decision Tool!

External Websites

NHS Choices – Find out more about Hay Fever, the causes, treatment and self help tips.

Videos from NHS Choices:

Hay Fever is an allergy to pollen that affects around one in four people. An expert explains how it’s diagnosed, the symptoms and treatment.

 

Quality Practice Award

We are proud to announce that Trowbridge Surgery has been Awarded the RCGP QPA Award.

The Quality Practice Award (QPA) is an award that is given to general practitioner practices in the United Kingdom to show recognition for high quality patient care by all members of staff in the team. It is awarded by the Royal College of General Practitioners (RCGP).

Care.Data and Your Medical Records – You Have A Choice…

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

It is important that the NHS can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.

How your information is used and shared is controlled by law and strict rules are in place to protect your privacy.

We need to make sure that you know this is happening and the choices you have.

Find out more about Your Information and Data Processing.